Terms of service

TERMS AND CONDITIONS
Last updated: October 23, 2026

Thanks for choosing Launx3D. These terms explain how ordering from us works, what you can expect from us, and what we ask of you.

1. ABOUT THESE TERMS
These Terms and Conditions (“Terms”) apply to every purchase from Launx3D, operated by LAUNX LLC, a business based in California (“Launx3D,” “we,” “us”), and to your use of our website at launx3d.com. By placing an order or using our website, you agree to these Terms. If you don’t agree, please don’t place an order.
Our Privacy Policy explains how we handle your personal information and is part of these Terms.

2. ORDERS
When you place an order, you’ll receive a confirmation email. That email confirms we received your order; it doesn’t guarantee we can fulfill it. We may decline or cancel an order, with a full refund of anything you paid, for example if a product is unavailable, a price was listed in error, we can’t produce your design to our quality standards, or the content provided doesn’t meet the standards in “Your photos and text” below.

3. PRICES AND PAYMENT
Prices are listed in U.S. dollars and can change at any time, but the price you pay is the one shown when you place your order. Sales tax and shipping are calculated at checkout. If we discover a pricing or typographical error, we’ll contact you before production and you can choose to continue at the correct price or cancel for a full refund.
Payment is due in full when you order. Checkout is processed securely through Shopify and the payment providers shown at checkout, which may have their own terms. You confirm that you’re authorized to use the payment method you provide.

4. YOUR PHOTOS AND TEXT
Our products are made to order using the photos, text and choices you provide, so please review everything carefully before ordering. In particular:
• We engrave your text as you entered it. Please double-check spelling, names and dates.
• To create a 3D design, our designers may adjust your photo, for example by cropping, removing the background or adjusting brightness and contrast. We’ll follow the framing you chose as closely as the crystal allows.
• The preview on our website is an approximation. Your finished crystal will look different, as laser engraving creates detail inside the glass that a screen can’t fully show.
• Results depend on your photo. Blurry, dark or low-resolution images produce less detailed engravings. If we have concerns about a photo, we may contact you before production.
We may refuse any content that is unlawful, hateful, obscene, harassing, invades someone’s privacy, or that you don’t have the right to use, such as professional photos, artwork, logos or characters owned by someone else.

5. OWNERSHIP AND PERMISSION TO USE YOUR CONTENT
You keep ownership of the photos and text you send us. You confirm that you own them or have permission to use them, and that our engraving them for you won’t violate anyone else’s rights.
You give us permission to use, copy and modify your content only as needed to design, produce and deliver your order and to provide customer service. We won’t use your photos or personal designs in our marketing without your permission.
If someone makes a claim against us because content you provided infringed their rights, you agree to cover the reasonable costs we incur as a result, to the extent permitted by law.

6. PRODUCTION AND SHIPPING
Our usual timelines are listed on our website: digital proofs are typically ready within 1 business day and most orders leave our studio within 1 business day. These are estimates, not guarantees. They start once we’ve received your order and a usable photo, and may be longer during busy periods or if we need more information from you.
Shipping times are set by the carrier and begin once your order ships. We’ll send tracking information when it’s available. Please make sure your shipping address is correct; we can’t be responsible for orders sent to an address entered incorrectly at checkout.
If tracking shows your package was delivered but you can’t find it, contact us within 7 days of the delivery date and we’ll work with you and the carrier.

7. CHANGES AND CANCELLATIONS
Because production begins quickly, changes and cancellations are only possible before we begin designing or engraving your crystal. Contact us as soon as possible at hello@launx.com. If production hasn’t started, we’ll update or cancel your order and refund you in full. Once production has begun, we can’t cancel or change a personalized order.

8. RETURNS, DAMAGE AND DEFECTS
Every crystal is personalized for you, so we can’t accept returns or exchanges if you change your mind or are unhappy with something you provided, such as your photo choice or the text you entered.
We will make it right if your order:
• arrives broken or damaged,
• has a manufacturing defect, or
• doesn’t match your order because of our mistake (for example, the wrong photo, text, shape or size).
Please email hello@launx.com within 7 days of delivery with your order number and photos of the item, the shipping box and the packaging. Please keep the item and packaging until we’ve resolved your claim. We may ask you to return the item; if so, we’ll cover the return shipping. Once we confirm the issue, we’ll remake your item or give you a refund.
Optical crystal may contain tiny natural characteristics such as minute bubbles or slight variations. These are normal and are not considered defects unless they significantly affect the appearance of your design.

9. PRODUCT CARE AND SAFETY
Crystal is glass. It’s heavy, can break or chip if dropped, and broken pieces can be sharp. Handle it with care and keep small items, such as keychains and necklaces, away from young children. If your order includes an LED light base or other electronics, follow the included instructions and don’t expose them to water.

10. LIMITED WARRANTY
We guarantee that our products will be free from defects in materials and workmanship when delivered. Your remedy under this guarantee is described in “Returns, damage and defects” above.
To the fullest extent permitted by law, we don’t make any other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose. Some states don’t allow these exclusions, so they may not apply to you.

11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, our total liability for any claim related to a product or your order is limited to the amount you paid for that order, and we aren’t liable for indirect, incidental, special or consequential damages. Nothing in these Terms limits any rights you have under consumer protection laws that can’t be waived.

12. USING OUR WEBSITE
Please use our website lawfully. Don’t attempt to disrupt it, access it without authorization, upload harmful code, or use it to send spam. Our website’s content, including text, graphics, logos and product images, belongs to Launx3D or our licensors and may not be copied or reused without our permission.
Our website may link to other websites, such as social media or shipping carriers. We aren’t responsible for their content or practices.

13. DISPUTES AND GOVERNING LAW
If you have a problem, please contact us first. Most issues can be resolved quickly and informally. These Terms are governed by the laws of the State of California. Any dispute that can’t be resolved informally will be handled in the state or federal courts located in Orange County, California, unless the law where you live gives you the right to bring a claim elsewhere.

14. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version posted on our website when you place an order is the one that applies to that order. The date at the top of this page shows when they were last updated.

15. CONTACT US
Questions about these Terms or your order? We’re happy to help.
• Email: hello@launx.com
• Mail: LAUNX LLC, 7573 Santa Rita Circle, Stanton, CA 90680